Virtual Number

Features

“Unlocking the Power of Virtual Numbers: A Guide to Modern Communication”

Get access to unlimited calling channels and seamlessly answer a massive volume of customer calls simultaneously.

Resolve customer conflicts, train agents and monitor customer service quality using our automated call recording feature.

Personalise your calling experience using self-help and virtual receptionist features of our IVR powered virtual number solution.

Send SMS and email alerts to your agents and keep them updated of all the received and missed customer calls on-the-go.

Monitor incoming calls in real-time and get a complete insight of active, on-hold and disconnected calls on your call monitoring dashboard.

Intelligently distribute incoming calls to different departments and agents using the customisable call routing feature.